Pick up the phone.
No phone tree and no ticket number. The people who answer are the same people who release the lots. Ask about a sequence, a COA, a shipment, or whether we are a fit at all.
Monday–Friday, 9:00AM–5:00PM Eastern. Leave a voicemail any hour and we return it the next business day.
General questions and orders. We reply within one business day.
- Which lot is currently shipping, and can we see its COA first?
- Can you walk us through your HPLC and mass-spec methods?
- Do you support recurring or bulk orders for a lab?
- Is a compound we don't see listed something you can source?